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Warranty & Gurantee

Effective Date: 2026
Website: https://www.junfeilaser.com/
Contact Email: info-official@junfeilaser.com
This Warranty & Guarantee Policy outlines the official after-sales warranty terms, free maintenance scope, invalid warranty conditions and technical support services for all laser equipment sold by JUNFEI LASER, including laser cutting machines, laser welding machines, laser marking machines and laser cleaning machines. This policy applies to all global customers who purchase and use our equipment.
1. General Warranty Terms
JUNFEI LASER adheres to the principle of “quality first, service foremost” and provides standardized global warranty services for all original equipment. All equipment will undergo strict factory inspection and debugging before delivery to ensure stable performance and qualified quality.
  • Core Laser Source: 3 years free warranty for original laser source (fiber laser, UV laser, CO2 laser).
  • Machine Body & Electrical Components: 1 year free warranty for machine frame, servo motor, control system, driver and other electrical accessories.
  • Standard After-Sales Service: Lifetime paid maintenance and permanent free remote technical consultation for all equipment.
2. Warranty Coverage Scope
During the valid warranty period, we provide free parts replacement and free maintenance services for equipment failures caused by original factory quality problems or non-human damage, including the following situations:
  • Abnormal operation, failure or damage of core components caused by factory production and assembly defects.
  • System program errors and functional failures under normal installation and standard operating environment.
  • Non-artificial mechanical structural jamming and transmission failure of the equipment.
  • Performance attenuation and functional abnormalities that do not meet factory inspection standards under normal use.
3. Non-Warranty Scope (Free Warranty Invalid)
The following damages and failures are not covered by free warranty, and customers shall bear the corresponding maintenance costs, parts fees and service travel expenses:
  • Consumable Parts Wear: Daily worn consumables including laser protective lens, cutting nozzle, welding wire, transmission belt, ceramic ring, filter element and cleaning accessories.
  • Improper Manual Operation: Equipment damage caused by overloaded processing, wrong parameter setting, violation of operating procedures and unskilled operation.
  • Unauthorized Modification & Disassembly: Failure or damage caused by private disassembly, modification of equipment structure, replacement of non-original accessories and tampering with system programs.
  • Bad Working Environment: Equipment aging, corrosion and failure caused by long-term use in high temperature, high humidity, dusty, corrosive and vibrating environments without protective measures.
  • External Force Damage & Accidents: Equipment damage caused by man-made collision, falling, water immersion, fire, lightning strike and other accidental factors.
  • Force Majeure Factors: Equipment damage caused by natural disasters, wars, policy changes and other uncontrollable external factors.
4. Free Technical Support Service
JUNFEI LASER provides lifelong free technical support for all purchased equipment, whether within the warranty period or out of warranty:
  • Free remote video debugging, fault diagnosis and operation guidance 24/7.
  • Free provision of equipment operation manuals, parameter tutorials and daily maintenance guidelines.
  • Free software upgrade and system optimization for original equipment control programs.
  • Free technical consultation for processing scheme optimization and material cutting parameter matching.
5. Paid Out-of-Warranty Service
After the equipment exceeds the free warranty period, we still provide professional paid after-sales services for global customers, with transparent and reasonable charging standards (parts cost + service fee + travel expense):
  • Supply of original factory genuine spare parts at cost price.
  • Paid on-site installation, debugging, maintenance and equipment overhaul services.
  • Customized equipment upgrade, functional transformation and precision calibration services.
6. Customized Equipment Warranty Instructions
For customized laser equipment (custom power, custom worktable size, custom fixture and functional transformation), the warranty terms of standard equipment are still applicable. The customized extended parts and non-standard accessories shall follow the separate warranty agreement confirmed by both parties in the contract.
7. Warranty Claim Process
When equipment fails during the warranty period, customers can complete the warranty application through the following process:
  1. Take photos or videos of the faulty equipment and record the failure phenomenon.
  2. Submit fault description and materials via official email: info-official@junfeilaser.com.
  3. Our technical team will respond within 24 hours and provide remote troubleshooting solutions.
  4. Confirm the warranty qualification, arrange free parts delivery or on-site maintenance service.
8. Policy Update & Explanation
JUNFEI LASER reserves the right to update and revise this Warranty & Guarantee Policy without prior notice. The latest policy shall be subject to the content published on the official website https://www.junfeilaser.com/. All warranty services are subject to the formal sales contract and this official policy.
9. Contact Information
For any inquiries about warranty terms, after-sales maintenance and equipment technical support, please contact our official after-sales team:
Official Website: https://www.junfeilaser.com/